Shipping and Returns

Please contact us if assistance is needed!

@dimondeboutique@gmail.com

What do I do if my package is lost?

Unfortunately once your package gets to the post office, there is very little we can do — since it’s out of our control. Your best option is to file a claim or talk with your local post office to come up with a solution. As always, we are happy to try to help we just cannot make any guarantees since we do not work directly for the post office. If you’re worried about a package getting lost, please upgrade your shipping to priority. this will allow you to have more info and insurance should you need to file a claim with USPS.

Hope this helps!

How do we ship?

All items are shipped via USPS ground advantage (formally known as first class). Shipping can be upgraded to priority with insurance at checkout. Diamond E Boutique is not responsible for lost, stolen or damaged packages.

Returns?

Returns on unworn, unwashed items with tags still attached are accepted within 14 days of receipt of item. WE DO NOT ACCEPT RETURNS OUTSIDE OF OUR 14 DAY RETURN WINDOW. No visible signs of smell or wear.

If returned items have any obvious signs of wear, you will NOT receive the credit & will be charged an additional $20 shipping & handling fee to have the item shipped back to you as it no longer meets our standards to re-sell again to a new customer.

Returns are ONLY eligible for store credit only in the form of a gift card . A gift card code will be issued back to the email address that the order was placed under.